General Information
As our customer, you must ensure that the correct delivery address is entered at checkout as parcels that are returned to Septic Plus as undeliverable may incur a re-dispatch fee and will be sent back out as regular mail. Any freight charges paid for as part of the original dispatch are not refundable.
Septic Plus does not ship internationally.
Bulky Goods
- Any large orders requiring parcels greater than 20kg will be shipped by our nominated carrier.
- These orders cannot be sent to a PO Box address, it must be a residential or business address with the business name included in the order.
- If the Goods are delivered by courier, your parcel will be delivered during normal business hours.
- Parcels which cannot be delivered or left in a safe place will be held by the delivery service for their maximum hold time. Should you not respond to a calling card and the parcel is returned to Septic Plus as unclaimed, further freight charges may be payable for re-dispatch. Any freight charges paid for as part of the original dispatch are not refundable.
- Once the Goods have arrived at Septic Plus’ warehouse, it may take up to another 3 days for processing and dispatch. Once the order has been shipped, you will receive an email confirmation from the carrier.
All Other Parcels & Products
- Depending on the nature of the goods ordered, Septic Plus will arrange for delivery of the goods by Australia Post or a courier of our choice.
- Septic Plus will endeavour to deliver the goods to your nominated delivery address within the time period specified when you place your order however Septic Plus will not be liable to you (our customer) or anyone else for any losses suffered or incurred due to delay.
- Orders are typically picked and dispatched within 1 day. During peak times, this may vary, and it may take 1-2 days before your order is dispatched.
- Standard shipping times are 7-10 business days Australia wide.
- Please allow for some delays due to Covid-19, especially to VIC and NSW.
- Please allow for a further 3 business days (in addition to the above) for delivery to remote areas as an estimate only.
- Please note, delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays. Please note that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office and you will be contacted to collect your goods. Some remote locations such as islands can only be accessed by boat therefore normal shipping times do not apply.
- The delivery dates are estimates only. Septic Plus will do all that it can to ensure delivery within the estimated dates, but factors such as public holidays and peak delivery times may not allow this to always be possible. Please note that while Australia Post provides a reliable national service, delivery delays can occur for a variety of reasons. If you are experiencing a longer than usual delay, please first enquire about your missing package at your local post office.
- Septic Plus reserves the right not to accept an order, or having accepted an order, to cancel an order if it cannot supply the goods within the order.
- Any damaged or lost orders are subject to an investigation carried out by the courier company. This investigation can take up to 10 business days and we must allow the courier company to complete their investigation before we can take any further action into the whereabouts of the parcel.
All Other Parcels & Products
Subject to the terms of any order, if Septic Plus cannot supply all items, you will be contacted and the rest of the order will be shipped.
Where an order’s size exceeds packaging restrictions, the order may be sent in multiple parcels with multiple tracking numbers. Due to this the complete order may not arrive at the same time.
Shipping Charges
For all customers with an Australian delivery address, we have FREE standard shipping on all orders. Customers can elect to have their order sent by Express Post by paying the required additional shipping fee at the time of purchase.
Damaged Deliveries
Subject to our Returns Policy, Septic Plus will take all reasonable care to appropriately pack all orders, but will not be liable or responsible for any damaged goods or missing orders lost in transit.
Risk Title In The Goods
Subject to payment, property and risk in the goods passed to the customer upon delivery of the goods to the customer’s nominated delivery address, anyone at the customer’s nominated delivery address who receives the goods shall be presumed by Septic Plus to be authorised to receive the goods.
Free Shipping
Free standard shipping applies to all orders made within Australia.
Free standard shipping is subject to change at Septic Plus’ discretion.
Returns
You are welcome to return products purchased online to our Returns Department (via post) for a refund if they are deemed faulty or damaged, please see damaged, faulty or incorrect products for more info.
Products being returned need to be in original condition; with any packaging intact, and your proof of purchase included.
Product/s can be returned to us by following these simple steps:
- Pack your product/s in their original condition, together with the packing list we sent you into a protected parcel (to avoid damage during transit).
- Post the parcel to our Returns Department:
Septic Plus Returns
PO Box 478
Belmont WA 6984
Please note that you will need to cover the shipping costs for your return parcel. Septic Plus is not liable for any items you return to us that are lost or damaged in transit. Please note, if you decide to return your item, the original shipping costs for your order won’t be eligible for a refund.
Once we receive your product/s back into our Returns Department, we will assess the product/s to ensure that they meet our returns criteria. Once the assessment is completed and the returns criteria satisfied, we will issue a refund on the payment card or PayPal account used to purchase the product/s.
Septic Plus respects consumer rights under Australian Consumer Law (ACL) and processes all warranty and non-warranty claims in accordance with legislative requirements.
Damaged, Faulty or Incorrect Products
No one likes discovering that the product they bought is either damaged or faulty! In the unlikely event that this happens, we want to resolve the matter as quickly as possible and with minimal inconvenience to you, our customer. We understand that products might have been used prior to discovering a fault with it.
Damaged, faulty or incorrect product(s) returned within 14 days of receipt will be refunded or exchanged at your discretion. If you return product(s) after 14 days, they will need to be assessed by our Returns Department. We will always endeavour to resolve the issue as soon as possible.
If you have received an incorrect item or a damaged item, please contact our customer service team straight away by email at support@septicplus.com.au.
Then follow the returns process. A Customer Service Team Member will contact you as soon as we receive your parcel. Septic Plus will refund the purchase price of the faulty, damaged or incorrect product and cover your return shipping costs. Please return products via standard post, unless otherwise arranged with our Customer Service Team. In instances where you have requested an exchange instead of a refund we will ship the product to you at no additional cost. Please note, if you decide to return your item, the original shipping costs for your order won’t be eligible for a refund.
In the event that the product you have returned is not deemed to have a manufacturing fault, we are unable to refund your shipping costs. If you are unsure about whether a product has a manufacturing fault please feel free to call our Customer Service Team before sending it back to us.
The Septic Plus refund policy outlined above in no way limits your rights as a Consumer as outlined by the ACL.
For any questions, our Customer Support team are here to assist. Contact us by email at support@septicplus.com.au.
Interpretation
In these terms and conditions:
- “Account” means the personalised account created by the Customer on the Website enabling the Order of Goods.
- “Agreement” means these terms and conditions, including the terms of any Order placed by the Customer through the Website (if applicable).
- “Business days” means business days in Perth, Australia.
- “Septic Plus” means Insight Environmental Pty Ltd ACN 080 561 842 trading as Septic Plus.
- “Customer” means any person or persons who wish to or have used the website to place an Order.
- “Goods” means any products described in an Order and includes packaging.
- “Intellectual Property” means all rights in patent, copyright, trade names, trademarks, logos, designs, images (including photographs, videos, multimedia or films) or service marks (in each case whether registered or registrable).
- “Material” means any information (including but not limited to data, source codes, and drawings) or images in any form (whether visible or not) stored on or used in connection with the Website.
- “Order” means a request submitted by the Customer to purchase Goods from Septic Plus through the Website.
- “Website” means the internet site located at www.septicplus.com.au operated by Septic Plus.
Any reference in this Agreement to the singular includes the plural, to any gender including all genders, to any act or statute includes any act or statute which supersedes, replaces or modifies any earlier act or statute, to persons includes all bodies and associations both corporate and incorporated and vice versa, paragraph headings are for reference purposes only and all references to clauses are to clauses in this Agreement unless otherwise specified.
All references to dollar amounts are references to Australian Dollars (AUD).